Cancellation policy

Your final policy is shown before payment

Because private journeys use different guides, vehicles, admissions and experience hosts, cancellation terms can vary. The exact schedule of cancellation fees and refund conditions will be included with the final quotation and must be accepted before payment.

Changes and cancellations

Contact Horuworks as soon as possible if you need to change or cancel. A change of date, group size, route or experience is subject to availability and may require a revised quotation.

Non-refundable supplier charges already committed with your approval may be deducted from any refund. Payment-provider or currency-conversion charges may also be non-refundable where the provider does not return them.

Weather and exceptional circumstances

Normal rain or seasonal weather does not automatically cancel a tour. If Horuworks determines that operating is unsafe or materially impossible, we will propose a reasonable alternative, rescheduling or the refund described in your confirmed booking terms.