Privacy policy

Who controls your information

Horuworks GK (合同会社ホルワークス), based in Kanazawa, Ishikawa, Japan, is responsible for personal information submitted through this website and during a booking enquiry.

Information we collect

We may collect your name, email address, telephone or WhatsApp number, country or region, preferred travel dates, group details, meeting location, accessibility, mobility and dietary information, and any information you voluntarily include in your request.

How we use it

We use this information to answer enquiries, design and operate travel services, confirm guide and supplier availability, prepare quotations, administer payments and cancellations, meet legal obligations, and maintain service and security records.

We do not sell personal information. We share only what is reasonably necessary with guides, transport providers, experience hosts, payment processors and other suppliers involved in the requested journey.

Retention, security and your choices

We retain enquiry and booking information only for as long as needed for service, accounting, legal and dispute-resolution purposes. Reasonable technical and organisational safeguards are used, but no internet transmission is completely risk-free.

You may request access, correction or deletion through the Horuworks contact channel used for your enquiry. Some records may need to be retained where Japanese law requires it.